Lead Farmers offer significant insight into the psychology of phone communications. Our training ensures both the consultant and their customer share a more compatible and pleasurable engagement. Naturally, this improved and highly structured collaboration results in a significant increase in pipeline opportunities and sales revenue.
Recruitment, training and development of onsite concierge teams
Have you considered centralising all your sales enquiry? Your accurate measuring of inbound enquiry, knowing what inspired them to act, the quality of communication the lead experiences during the enquiry stage plus accurate personal and social data collection are key to your sales success and revenue.
Training of existing concierge or sales teams
We assist in developing strategies around:
- responding to resistance or rejection
- how to start and maintain meaningful discussions that hold a buyer’s interest
- helpful data capture that develops and protects the company IP
- building strong brand advocates
- and so much more…
customised phone skills training program
We will develop a customised training program, plus a supporting manual as a reference tool, that can be utilised well into the future.
scripting and client communication template packages
We customise fail-proof scripts, language-styling quality questions that ensure you prequalify the precise buyers you are seeking, PLUS a structured process for client communication touch points, including email, voicemail, text and EDM templates.
Customer EXPERIENCE analysis
When did you last test and measure you customer’s experience?
- Have you reviewed your company phone voicemails and department recording options?
- Have you reviewed what fields of information you capture through your online media options or if your online ads capture your ideal market?
- What is an enquirers experience when they express online interest?
FULL REVIEW OF YOUR SALES PROCESS FROM FIRST ENGAGEMENT THROUGH TO DEPOSIT
The difference between closing or not closing the deal can often come down to your sales model. Is this letting you down?
Are you getting lots of appointments, but the conversion to sales is measuring much lower than budgeted? Why not let us review your entire sales process to find out where the seepage is.
Are you looking for a Keynote Speaker or Facilitator for your next big special event or conference? Jonine is an experienced keynote speaker who can both inspire and educate your audience at a conference or seminar in an array of subjects related to the sales process. Jonine’s keynote presentations can be tailored to suit your events theme.
Jonine has since assisted us to recruit and train a small team who are now in action. The outcome so far is we have noticed that our clients are experiencing more fulfilling engagements during which critical data is being captured plus, we are able to more thoroughly track the sales journey. It is early days, but the initial signs are very encouraging.
Jonine has exceptional communication skills and knowledge of customers psyche and behaviours and I can strongly recommend her service.
Through the use of carefully thought out scripts and a few adjustments to our personal beliefs of what works and what doesn’t – suddenly our strike rate increased. As the strike rate increased as did the teams confidence. Now we are speaking to more people than before, keeping better records of the discussions and following up the people we missed the first time round. We are having good conversations and getting the results we were after, for this we can’t thank Jonine enough for her invaluable assistance and knowledge.