We contacted Jonine in late 2018 around a challenge of lead leakage and lead management within our business. Jonine’s recommendation was to set up a centralised first responders phone team through which all new enquiry could be channelled. This would enable us to track enquiry more closely and map the buyer journey in a controlled and consistent framework.
Jonine has since assisted us to recruit and train a small team who are now in action. The outcome so far is we have noticed that our clients are experiencing more fulfilling engagements during which critical data is being captured plus, we are able to more thoroughly track the sales journey. It is early days, but the initial signs are very encouraging.
Jonine has exceptional communication skills and knowledge of customers psyche and behaviours and I can strongly recommend her service.

Ryan Marketing Group (RMG) is a Commodity Trading Company. We buy and sell meat by the tonnes both domestically and overseas. Jonine was quick to understand our business and the areas in which each of our traders needed support. This resulted in her customising a detailed ‘Train the Trader Manual’ which we can now use as a hands-on tool within our existing team and for new traders in the future. We would highly recommend Jonine as a great support in any business that requires guidance and coaching in the area of client communications.

In 37 years of being in the real estate industry here in Australia and South east Asia I have worked with many impressive individuals. Jonine Baker is the best operator in the real estate lead farming industry that I have worked with . Her personal expertise on the phone with a prospective customer is second to none.

We are a small team of project marketers; we sell off the plan developments and e-marketing is our primary source of receiving interest from prospective buyers. We would receive hundreds of enquiries on a weekly basis, the process of sifting through all of these was so overwhelming knowing it might be 20 calls before getting “a good one”. Prior to spending some time with Jonine we were simply doing our best to speak to everyone, sometimes pushing too hard and wasting leads.
Through the use of carefully thought out scripts and a few adjustments to our personal beliefs of what works and what doesn’t – suddenly our strike rate increased. As the strike rate increased as did the teams confidence. Now we are speaking to more people than before, keeping better records of the discussions and following up the people we missed the first time round. We are having good conversations and getting the results we were after, for this we can’t thank Jonine enough for her invaluable assistance and knowledge.

I cannot thank you enough for our training on Wednesday. I hung on your every word and felt very inspired by your knowledge and expertise. What a dynamo you are!