looking to iMPROVE
BUYER CONNECTIONS
AND INCREASE revenues?
WE CAN SHOW YOU HOW.

We are your residential development and
over 50’s community sales and
communications partner.
OUR EXPERTISE
- We create significant UPSURGES in buyer interest resulting in higher sales conversions.
- We do this by implementing skills and processes CRUCIAL to elevating your clients’ experience ensuring they receive the ultimate version of your product story.
- We have worked with many preeminent residential developers and property sales organisations throughout Australia.

















OUR SERVICES
- Recruitment, training and ongoing development of onsite concierge teams
- Training of existing concierge or sales teams
- Customised phone skills training programs
- Scripting and client communication template packages
- Customer experience analysis
- Full review of your sales process from first engagement through to deposit stage
- Public speaking

RESOURCES
- Uplevel your sales concierge teams with our DIY guides for crafting customised sales scripts and educational resources for your sales or concierge people.

MEET JONINE BAKER
- As a leader in the field of telephone sales and creating successful sales concierge teams, Jonine has a wealth of experience and knowledge to improve your customer engagement and conversion rates significantly.
TESTIMONIALS
We contacted Jonine in late 2018 around a challenge of lead leakage and lead management within our business. Jonine’s recommendation was to set up a centralised first responders phone team through which all new enquiry could be channelled. This would enable us to track enquiry more closely and map the buyer journey in a controlled and consistent framework.
Jonine has since assisted us to recruit and train a small team who are now in action. The outcome so far is we have noticed that our clients are experiencing more fulfilling engagements during which critical data is being captured plus, we are able to more thoroughly track the sales journey. It is early days, but the initial signs are very encouraging.
Jonine has exceptional communication skills and knowledge of customers psyche and behaviours and I can strongly recommend her service.
Jonine has since assisted us to recruit and train a small team who are now in action. The outcome so far is we have noticed that our clients are experiencing more fulfilling engagements during which critical data is being captured plus, we are able to more thoroughly track the sales journey. It is early days, but the initial signs are very encouraging.
Jonine has exceptional communication skills and knowledge of customers psyche and behaviours and I can strongly recommend her service.
Joel FyfeNational Marketing Manager, Ingenia Communities
Ryan Marketing Group (RMG) is a Commodity Trading Company. We buy and sell meat by the tonnes both domestically and overseas. Jonine was quick to understand our business and the areas in which each of our traders needed support. This resulted in her customising a detailed ‘Train the Trader Manual’ which we can now use as a hands-on tool within our existing team and for new traders in the future. We would highly recommend Jonine as a great support in any business that requires guidance and coaching in the area of client communications.
Grant and Sharon RyanRyan Marketing Group
In 37 years of being in the real estate industry here in Australia and South east Asia I have worked with many impressive individuals. Jonine Baker is the best operator in the real estate lead farming industry that I have worked with . Her personal expertise on the phone with a prospective customer is second to none.
Randal WilsonRandal Wilson Project marketing
We are a small team of project marketers; we sell off the plan developments and e-marketing is our primary source of receiving interest from prospective buyers. We would receive hundreds of enquiries on a weekly basis, the process of sifting through all of these was so overwhelming knowing it might be 20 calls before getting “a good one”. Prior to spending some time with Jonine we were simply doing our best to speak to everyone, sometimes pushing too hard and wasting leads.
Through the use of carefully thought out scripts and a few adjustments to our personal beliefs of what works and what doesn’t – suddenly our strike rate increased. As the strike rate increased as did the teams confidence. Now we are speaking to more people than before, keeping better records of the discussions and following up the people we missed the first time round. We are having good conversations and getting the results we were after, for this we can’t thank Jonine enough for her invaluable assistance and knowledge.
Through the use of carefully thought out scripts and a few adjustments to our personal beliefs of what works and what doesn’t – suddenly our strike rate increased. As the strike rate increased as did the teams confidence. Now we are speaking to more people than before, keeping better records of the discussions and following up the people we missed the first time round. We are having good conversations and getting the results we were after, for this we can’t thank Jonine enough for her invaluable assistance and knowledge.
TJOff The Plan Project Sales Brisbane
I cannot thank you enough for our training on Wednesday. I hung on your every word and felt very inspired by your knowledge and expertise. What a dynamo you are!
JEBrisbane House & Land Package Sales Brisbane
Jonine operated two presentations in our office on handling Prospecting Rejection & Phone Scripting. Jonine’s experience and enthusiasm, combined with her smoothly run course, provided a clear, structured and easy to understand training programme for our Agents. It is very obvious that Jonine is a leader in her field of training, and we valued and enjoyed having her spend the time with us. We wouldn’t hesitate in recommending Jonine to other offices and individuals, to increase their knowledge in this field. We hope to see Jonine back again soon!
Amber WerchonPrincipal at Amber Werchon property
Jonine is one of the business world’s truly great deal makers and strategists, easily on par with the best strategy consultants and senior executives in the professional development industry. Her attention to detail helped me refine my skills of customer touch points with ease. Jonines' ability to implement procedures has streamlined my customer communications and largely contributed to my business success. Jonine is also a world-class human being. I highly recommend her services!
Dan RajaInternational Trade - RMG
Previous
Next